Returns & Exchanges Policy
At Threads of Awadh, every garment is carefully inspected before dispatch to ensure it reaches you in perfect condition.
Returns & Refunds
We do not offer returns or refunds on delivered orders.
As our products are carefully crafted and quality-checked before shipment, all purchases are considered final.
Exchanges
Exchanges are only accepted in the following cases:
- You have received a damaged product.
- You have received an incorrect product.
- The issue is reported within 48 hours of delivery.
Exchange Request Requirements
To raise an exchange request, customers must provide:
- Order number
- Clear photographs of the product
- An unboxing video recorded from the moment the sealed package is opened
Requests submitted without a complete unboxing video may not be eligible for review.
Conditions for Approval
The product must be:
- Unused and unwashed
- In its original condition
- Returned with all tags and original packaging intact
Once the request is verified and approved by our team, a replacement product will be arranged subject to availability.
Non-Eligible Cases
We do not accept exchanges for:
- Size-related issues
- Change of mind
- Personal preferences regarding color, fabric, or fit
- Minor variations in embroidery, weave, texture, or color that are inherent to handcrafted products
Contact Us
To report a damaged or incorrect item, please contact us within 48 hours of delivery.
Email: support@threadsofawadh.com
Our team will review your request and respond within 2 business days.