FAQs

Sizing & Fit

How do I choose the right size?

Our garments are available in the following sizes:

Size

Bust (Inches)

XS

34

S

36

M

38

L

40

XL

42

XXL

44

XXXL

46

4XL

48

We recommend choosing your size based on your body measurements. If you are between sizes, we suggest selecting the larger size for a more comfortable fit.

Do your garments fit true to size?

Yes, our garments are designed to fit true to size. Please refer to the size chart before placing your order.

Can I get help with sizing?

Absolutely. If you need assistance selecting the right size, please contact our customer support team before placing your order.

Orders & Payments

What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment methods available at checkout.

How will I know if my order is confirmed?

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS.

Can I modify or cancel my order after placing it?

Order modifications or cancellations can only be accommodated before the order has been processed or dispatched. Please contact us as soon as possible for assistance.

Shipping & Delivery

How long will it take to receive my order?

Orders are usually dispatched within 2–4 business days. Delivery timelines may vary depending on your location.

Do you ship internationally?

Yes, we offer international shipping to selected countries. Shipping charges and delivery timelines are calculated at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.

What if my order arrives in multiple shipments?

In some cases, products may be shipped separately based on availability. You will receive tracking details for each shipment.

Exchanges & Replacements

Do you accept returns?

No. We do not offer returns or refunds on delivered orders.

Do you offer exchanges?

Yes, we offer size exchanges subject to product availability.

How do I request an exchange?

Please contact our customer support team within 7 days of delivery with your order number and exchange request.

What if I receive a damaged, defective, or incorrect item?

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery and share clear photographs of the product and packaging. Our team will review the request and arrange a replacement where applicable.

When will my exchanged product be shipped?

Once the original product is received and passes quality inspection, the replacement item will be dispatched subject to stock availability.

Product & Care

Are your garments handcrafted?

Our collections celebrate the artistry of traditional Chikankari and carefully crafted embroidery inspired by the rich heritage of Lucknow.

Will there be slight variations in embroidery or color?

Yes. Minor variations in embroidery, weave, texture, or color are natural characteristics of handcrafted garments and add to the uniqueness of each piece.

How should I care for my garment?

To preserve the beauty and longevity of your garment:

- Gentle hand wash only.

- Wash separately.

- Use a mild detergent.

- Do not bleach.

- Do not wring.

- Dry in shade.

- Iron on low to medium heat.

Will the color of the product exactly match the website images?

We strive to display our products as accurately as possible. However, slight variations may occur due to photography, lighting conditions, and screen settings.

General Information

Are all products exactly the same as shown in the photographs?

We make every effort to ensure product images accurately represent the garment. However, slight variations may occur due to the handcrafted nature of embroidery and fabric dyeing processes.

Do you restock sold-out products?

Selected styles may be restocked based on demand. You can contact us or subscribe to updates for product availability notifications.

How can I contact Threads of Awadh?

For any queries, feel free to reach out to us at:

Email: support@threadsofawadh.com

Our team typically responds within 24–48 business hours.